Epic Mania Policies

Your satisfaction is our priority! We offer a 7-day return window on all tech products. If you're not completely happy with your purchase, you can return it for a full refund.

Return Period:

  • Contact us within 7 days of receiving your order to initiate a return.
  • Refunds will be processed within 7 business days after we receive the returned item.

Exceptions:

  • Used or damaged products
  • Products missing parts or accessories
  • Items with damaged packaging

How to Return a Product:

  • Contact us within 7 days of receiving your order with your order number and reason for return.
  • We will provide you with a prepaid return shipping label.
  • Carefully pack the item and send it back to us.
  • Once received and reviewed, your refund will be processed within 7 business days.

At Epic Mania, our goal is to provide you with an enjoyable shopping experience through reliable delivery and excellent service.

Shipping Details

  • All orders are shipped to the address provided at checkout.
  • Ensure your address is correct to avoid delays.

Delivery Methods

  • We deliver through trusted courier partners across Pakistan.
  • For international orders, contact support.

Shipping Costs

  • Free shipping on all orders within our delivery areas.
  • No hidden charges. Don’t pay anything to the rider.

Delivery Timeline

  • 4-6 working days in major cities
  • 7-8 working days in other areas

Tracking & Invoices

  • Tracking ID is provided via email after order dispatch.
  • Invoice included with each order.

Damaged Items

  • File a complaint within 24 hours of delivery.
  • Send order number and product photos to +923001249979

Order Cancellation

  • Orders can be canceled before dispatch.
  • If shipped, orders cannot be canceled.
  • Log in to your account to cancel or contact support.
  • Refunds processed within 5-7 working days for online payments.

Unclaimed Returns

  • Held for 1 month if customer is unresponsive.
  • After 1 month, Epic Mania may:
    • Sell as scrap
    • Deduct expenses
    • Donate remaining value to charity

Incomplete Return Details

  • Returns with missing info are held for 1 month.
  • If unclaimed, same actions as above apply.

For help, contact us at +923001249979